Refund & Cancellation Policy

Shipping: We're delighted to offer fast and reliable shipping for all orders placed with Sfigure. Here's what you can expect:

Processing Time: Orders are typically processed within 3 business days of receiving payment. Once your order is processed, you'll receive a confirmation email with tracking information.

Shipping Time: Shipping times vary depending on your location. Estimated delivery times are usually between 5 to 15 business days depending on the shipping you choose at checkout. Please note that unforeseen circumstances or peak seasons may occasionally cause delays, but we'll always keep you updated.

Shipping Fees: We offer flat-rate shipping fees based on your location, ensuring transparent and affordable shipping costs.

Returns & Exchanges: We want you to love your purchase from Sfigure. If for any reason you're not satisfied, we offer hassle-free returns and exchanges under the following conditions:

Returns:

  • You have 30 calendar days from the date of delivery to initiate a return.
  • The item must be in its original, unworn condition, with all tags and labels attached.
  • Return shipping fees are covered by us, making your return process convenient and cost-free.

Exchanges:

  • You have 60 calendar days from the date of delivery to initiate an exchange.
  • The item must be in its original, unworn condition, with all tags and labels attached.
  • Exchange shipping fees are covered by us, ensuring a smooth exchange process.

How to Initiate a Return or Exchange:

  1. Contact our customer support team at hello@sfigure.com within the specified return/exchange window.
  2. Provide your order number and a brief explanation of the reason with photos/videos for return/exchange.
  3. Our team will guide you through the process, including providing you with a prepaid return label for your convenience.

Refunds & Processing:

  • Once we receive and inspect the returned item, we'll initiate your refund within 24 hours.
  • Refunds will be issued to the original payment method used during checkout.

Important Notes:

  • Items returned or exchanged must be unworn, unwashed, and in their original condition.
  • We're unable to process returns or exchanges for items purchased from other retailers.

At Sfigure, your satisfaction is our priority. We're committed to providing you with quality items that you'll love. If you have any questions about our shipping and returns policy or need assistance, please don't hesitate to contact us at hello@sfigure.com